1. For orders that have already been shipped but not yet delivered, please write to us on firstname.lastname@example.org.
2. In case you have cancelled an order, which has already been handed over to the courier from our end, the courier company would attempt to deliver the parcel. You are suggested not to accept the delivery of the order.
3. Refund will be processed once the parcel reaches us and the condition of the packaging and products are in appropriate condition. Once verified, we will process the refund of your money within 3-4 working days. Wear and tear charges, shipping charges, return expenses, etc. may be applicable.
4. For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 3-4 working days of us receiving the products back. It may take 2-3 additional working days for the amount to reflect in your account.
5. For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 3-4 working days of us receiving the products back and your bank details on email. It will take an additional 2-3 working days for the amount to reflect in your account.
6. In addition, we also provide the hassle-free option of refund through Makeover Vouchers, which can be used during future purchases.