Cancellation Before Shipment

1. Orders will be cancelled if your order or the item(s) that you want to cancel have not been shipped. You need to write to us at order@makeovershoppe.com and mention "CANCEL - #ORDER NUMBER" in the subject line.  

2. Refund will be processed within 3-4 working days after the cancellation request is duly processed.

Cancellation Post Shipment

1. For orders that have already been shipped but not yet delivered, please write to us on order@makeovershoppe.com.

2. In case you have cancelled an order, which has already been handed over to the courier from our end, the courier company would attempt to deliver the parcel. You are suggested not to accept the delivery of the order.
3. Refund will be processed once the parcel reaches us and the condition of the packaging and products are in appropriate condition. Once verified, we will process the refund of your money within 3-4 working days. Wear and tear charges, shipping charges, return expenses, etc. may be applicable.
4. For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 3-4 working days of us receiving the products back. It may take 2-3 additional working days for the amount to reflect in your account.
5. For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 3-4 working days of us receiving the products back and your bank details on email. It will take an additional 2-3 working days for the amount to reflect in your account.
6. In addition, we also provide the hassle-free option of refund through Makeover Vouchers, which can be used during future purchases.

Discount vouchers used during time of payment and order is cancelled

1. Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.

2. If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.

Returns, Replacements and Refunds

1. Makeover offers an ’Simple Return Policy’, wherein you can raise a return request of a product within 3 calendar days of its delivery.
2. We also accept partial returns wherein you can raise a return request for one or all products in you order.
Please follow steps mentioned below:
Step 1: Contact our Support team via email (order@makeovershoppe.com) within 3 calendar days of receiving the order.
Step 2: Provide us with your order ID details and your request to return/refund your order. Kindly email an image of the product and the invoice for our reference.
Step 3: We will pick up the products within 2-4 working days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and bar codes intact.